Quality Assurance

Quality Assurance Initiatives:

Café Valley has a long history of developing and continually improving its product offerings and quality systems.  We are committed to providing safe, properly labeled, high quality products to our customers.  The following quality management systems ensure that customer requirements and standards are consistently met.

Good Manufacturing Practices – GMP’s- Our facility has in place a fully developed, documented, and implemented Good Manufacturing Practices program, in line with the Code of Federal Regulations, Title 21, Part 110, that clearly defines expectations and responsibilities for compliance with applicable laws and regulations for the manufacture of food products.

Hazard Analysis Critical Control Point (HACCP)- An effective HACCP program using the seven international HACCP principles is used at all times on all lines.  The program controls identified potential regulatory, biological, chemical, and physical hazards in all steps of the process from purchasing and receiving of raw materials to distribution.

Specification Data Sheet- Each product has a complete processing guideline outlining the requirements for manufacturing, physical properties, analytical parameters and packaging information along with storing and handling of the product.  This document is dated and reviewed annually.

Recall and Product Tracking – Procedures in place for handling a recall with updated emergency phone numbers, ingredient lot codes recorded per batch, and mock recalls conducted every 6 months.

Bio-Terrorism/Food Security – Program to prevent intentional contamination.  Registered with the FDA in accordance with the Bioterrorism Act of 2002.  Restricted access, Visitor check-in, Locked doors, Secure Silo port, and Potable Water testing are in place.    

Customer Feedback/Customer Complaints – Management review with follow up within 24-48 hrs.  Trends used for continuous improvement.

Allergen Control – Specific steps are taken to prevent cross-contamination.

Internal Audits – Performed weekly by multi-functional team with members from Production, Maintenance, Sanitation, and QC.

Pest Control – Administered externally by a certified Pest Control Operator.

Third Party Audits- Annual audit from AIB with a Superior rating 3 years in a row.